EventMatch Support
Get help with account access, provider connections, privacy, and your EventMatch workspace.
Last updated October 4, 2026Contact support
For account access, event synchronization, ChatGPT connection, privacy, or deletion questions, contact info@eventmatch.ai.
Include the affected EventMatch organization and the request ID shown with any error. Never send passwords, API keys, provider credentials, private transcripts, private photos, or attendee-directory exports.
ChatGPT and Codex connections
The public EventMatch connection is read-only: it uses one organization you select and reads authorized event records, visible People, existing match evidence, unsent drafts, and saved prospecting plans. It cannot synchronize providers, start research, send outreach, or read private notes, photos, or audio. The private event companion and administrator connection have separate permissions.
Available tools depend on the release connected to your account. If EventMatch is unavailable in your ChatGPT or Codex settings, contact support; you can continue preparing in the web workspace. A connected account does not mean a newer release is installed.
You can revoke an EventMatch connection from ChatGPT or Codex plugin settings. Revocation stops future EventMatch access but does not remove content already present in an OpenAI conversation.
Privacy and service terms
Review the Privacy Policy and Terms of Service for data handling, retention, user responsibilities, and integration boundaries.